Frequently asked questions (FAQs) and more information

Set out below are some FAQs, shareholder forms and leaflets and other useful information. Please click on the links to download the documents.

If you can’t find the answer to your query and you are an ordinary shareholder, please contact Capita Asset Services

If you are an American Depositary Receipt (ADR) holder, please contact Bank of New York Mellon

  • FAQs

    Who are the Company's Registrars and how do I contact them?

    Our Registrar is Capita Asset Services (Capita) who can be contacted on the contact details available on the Shareholder enquiries page.

    As our Registrar, Capita are there to answer any queries about your shareholding and to help with the following matters:

    - Updating your personal details such as your name or address
    - Replacement dividend cheque(s)
    - Replacement share certificate(s)
    - To check how many shares you currently hold
    - Merge your shareholding if you have more than one account
    - Register to have your dividends directly into you bank/building society account
    - Elect to receive your dividends as additional shares by joining the National Grid
    scrip dividend scheme
    - Changing your communication preferences
    - Share transfers and share dealing
    - If a shareholder has dies

    Can I check my shareholding online?

    You can manage your National Grid shareholding wherever, whenever online on the National Grid share portal.

    More information is available here.

    I have recently changed my name - what should I do?

    Please contact our Registrar, Capita, on the contact details available on the Shareholder enquiries page.

    I've lost my share certificate, what should I do?

    If you are unable to find your share certificate and need a replacement please contact Capita on the contact details available on the Shareholder enquiries page.

    Please note that an administration fee and, depending on the value of the shares, a letter of indemnity and accompanying cover fee may be required. 

    For more information please see our Guide to Replacing Share Certificates, available here.

    I have moved house, what should I do?

    Please contact our Registrar, Capita, on the contact details available on the Shareholder enquiries page.

    What happens if a National Grid Shareholder has died?

    Please contact our Registrar, Capita, on the contact details available on the Shareholder enquiries page.

    You can also read our Share ownership – a bereavement guide here.

    When was the last dividend paid and how much was it?

    Please see our Ordinary shares  and ADR Dividends pages for dividend information.

    What changes have been made to UK dividend taxation with effect from 6 April 2016?

    Dividends paid on or after 6 April 2016 will no longer be accompanied by a 10% tax credit. Instead this will be replaced by a tax free didivend allowance which will apply to the first £5,000 of a person's dividend income in the UK. If you have any doubts about how this change impacts your tax position, please refer to the government's guidance (www.gov.uk/tax-on-dividends) or speak to a professional tax advisor.

     

    For dividends paid prior to the 5 April 2016 you will have received a dividend tax voucher that stated the amount of tax credit paid on each dividend.  From 6 April 2016, your dividend tax voucher will be replaced with a dividend confirmation. Please contact our Registrar, Capita Asset Services, if you have any questions regarding your dividend confirmation.


    Can I have dividends paid directly into my bank account?

    Yes, you can.

    The advantages of having your dividends paid directly into your bank or building society account are:

    - Your dividend reaches your account on the payment day

    - It is more secure – cheques do sometimes get lost in the post

    - No more trips to the bank

    If you would like to take advantage of this secure and convenient way of receiving your dividends, simply complete and return the dividend payment instruction form available here or contact our Registrar, Capita, on the contact details available on the Shareholder enquiries page.


    I have lost my dividend cheque, what do I do to get a replacement?

    Please contact our Registrar, Capita, on the contact details available on the Shareholder enquiries page.

    Please note that depending on the value of the missing cheque you may need to pay a fee.

    How do I transfer my shares?

    Please contact our Registrar, Capita, on the contact details available on the Shareholder enquiries page.

    How do I find out the Company’s share price?

    You can find the Company’s share price on our Share Price Calculator page.

    I have been contacted about my shares, I think it is a scam, what should I do?

    Have you received unsolicited investment advice?

    Shareholders are advised to be wary of any unsolicited advice or offers, whether over the telephone, through the post or by email. If you receive any such unsolicited communication please check the company or person contacting you is properly authorised by the Financial Conduct Authority (FCA) before getting involved.

    You can report calls from unauthorised firms to the FCA by calling 0800 111 6768 or email consumer.queries@fca.org.uk.

    For more information visit the FCA website www.fca.org.uk/consumers/scams or read the FCA Beware of share fraud leaflet.

    Beware of share fraud - FCA leaflet


  • Useful shareholder forms and leaflets

  • Other useful information